Follow-up misses dropped to zero
Central Real Estate operates with an 8-person team selling residential and commercial properties in Istanbul. With SatisPilot, they automated customer follow-up processes and eliminated missed follow-ups entirely.
Challenge
In real estate, every customer relationship is critical. Central Real Estate's agents were meeting with dozens of customers daily, but callbacks that needed to happen were frequently forgotten. Tracking customer history through paper notebooks and phone contacts had become impossible. When an agent left the company, all their customer information was lost.
Solution
SatisPilot's customer cards and activity tracking allowed Central Real Estate to see each customer's full history in one place. Scheduled reminders ensured that callbacks were never forgotten. When a new agent joined, they could instantly see the complete customer history. The manager dashboard provided clear visibility into how many active customers each agent was handling.
Results
0
Missed Follow-ups
All callbacks on time with automated reminders
+35%
Conversion Rate
Improved follow-up quality boosted conversions
98%
Customer Satisfaction
Timely callbacks built stronger customer trust
“Customers used to call us. Now we call them. No opportunity slips through the cracks.”
Selin Kaya
Office Manager, Central Real Estate
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